Shipping policy

 

Thank you for shopping with TimberLens Creations.

1. Shipping Rates

We currently offer free shipping on all orders unless stated otherwise at checkout.

2. Order Processing

Because our products are handcrafted and carefully prepared, order processing times may vary.

Orders are typically processed within 2–7 business days, unless a different timeline is stated on the product page.

3. Shipping Times

Delivery times depend on your location and courier service. Estimated shipping times are provided at checkout where available, but these are not guaranteed.

4. Handmade Product Notice

Some items may be produced or finished in small batches. In such cases, shipping may take longer than standard retail orders. We appreciate your patience and support for handmade craftsmanship.

5. Tracking

If tracking is available for your shipment, you will receive tracking information by email once your order has been dispatched.

6. Delays

We are not responsible for delays caused by:

• Courier issues

• Customs processing

• Weather disruptions

• Incorrect shipping information provided by the customer

• Other circumstances beyond our control

7. Incorrect Addresses

Please make sure your shipping details are correct before placing an order. TimberLens Creations is not responsible for orders lost or delayed due to incorrect address information submitted at checkout.